Technical Help and Contact Information
If you have thought through a problem and cannot figure out how to solve it, there are several resources available to help.
Self-Help Resources
Help File Search
The first place to look for assistance is within this help file:
- Use the Search button to find topics related to your issue
- Browse through relevant sections systematically
- Check the Error Messages section if you’re encountering specific error messages
Documentation Review
Review the appropriate sections of the documentation:
- User guides for step-by-step procedures
- Menu references for specific commands
- Troubleshooting sections for common problems
Professional Support
If the documentation doesn’t resolve your issue, you can contact our support team for assistance.
ChessRoster Support
Email: support@chessroster.com
Support Guidelines
When reporting issues, help our support team provide better assistance by:
- Describing the problem clearly - Include what you were trying to do and what happened instead
- Providing steps to reproduce - List the exact sequence of actions that led to the problem
- Including tournament files - Attach the relevant tournament file when the problem relates to tournament processing
- Specifying your system - Mention your operating system and SwissSys version
Additional Resources
Stay informed about SwissSys updates and news:
- Visit the official website at https://www.chessroster.com/swisssys
- Check for software updates and announcements
- Review new features and enhancements
Best Practices for Getting Help
- Try the obvious solutions first - Restart the program, check file permissions, verify data entry
- Search the help file thoroughly - Use multiple search terms related to your issue
- Document the problem - Take screenshots or note exact error messages
- Provide complete information - Include all relevant details when contacting support
This approach ensures you get the most effective assistance in the shortest time.
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